Front Office Management

Offered by Apex Learning Centre

6-Month Certificate Course

Course Modules:

Introduction to Front Office Operations
Customer Service & Communication Skills
Reservation & Booking Systems
Telephone Handling & Call Etiquette
Hotel Reception & Guest Relations
Practical Training & Role-Playing Exercises

Course Outcomes:

Learn the fundamentals of front office operations and customer service.
Develop effective communication and guest-handling skills.
Gain practical knowledge of reservation and booking systems.
Acquire hands-on experience in front office procedures.

Job Placement & Career Opportunities:

Front Desk Assistant
Customer Service Representative
Receptionist
Call Center Executive

1-Year Diploma Course (Two Semesters)

Semester 1:

Hospitality & Tourism Industry Overview
Front Office Management Software (PMS, POS)
Housekeeping & Concierge Services
Guest Handling & Conflict Resolution
Cashiering & Billing Procedures
Practical Internship in Hotel or Office Front Desk

Semester 2:

Advanced Guest Communication & Professional Etiquette
Hotel Revenue Management & Room Allotment
Corporate Office Front Desk Management
Security & Safety Procedures in Front Office
Business Correspondence & Report Writing
Customer Feedback Handling & Service Recovery

Course Outcomes:

Master the use of front office management software.
Develop expertise in customer service and guest relations.
Gain experience in handling billing, security, and front desk operations.
Prepare for careers in hospitality, corporate offices, and service industries.

Job Placement & Career Opportunities:

Hotel Front Desk Officer
Office Administrator
Customer Service Supervisor
Corporate Receptionist

2-Year Diploma Course (Four Semesters)

Semester 1 & 2: (Same as 1-Year Diploma Course)

Semester 3:

International Hotel & Resort Front Office Operations
Managing VIP Guests & Special Requests
Travel & Tourism Coordination
Hotel Marketing & Sales Strategies
Business Protocol & Corporate Client Handling
Practical Internship with a Leading Hotel or Office

Semester 4:

Advanced Reservation & Revenue Management
Hospitality Business Operations & Leadership
Cross-Cultural Communication & Multilingual Skills
Technology & Automation in Front Office Management
Crisis Management & Emergency Handling in Front Desk Operations
Capstone Project & Professional Portfolio Development

Course Outcomes:

Gain in-depth knowledge of front office management in international hospitality.
Learn travel coordination, hotel marketing, and corporate client handling.
Develop leadership and business management skills.
Prepare for high-level careers in hotels, resorts, and corporate front offices.

Job Placement & Career Opportunities:

Hotel Front Office Manager
Hospitality Coordinator
Travel Desk Supervisor
Customer Experience Manager

3-Year Diploma Course (Six Semesters)

Semester 1 - 4: (Same as 2-Year Diploma Course)

Semester 5:

Luxury Hotel & Resort Front Office Operations
Leadership & Team Management in Front Desk Services
Hospitality Business Development & Financial Planning
Event & Conference Management
Guest Satisfaction Analytics & Service Improvement Strategies
Hotel Technology & Digital Transformation

Semester 6:

Corporate Hospitality & Executive Front Office Management
Airline, Cruise Line & Travel Industry Front Desk Operations
Strategic Planning for Front Office Success
Research Project & Industry-Based Training
Graduation Showcase & Career Networking

Course Outcomes:

Develop expertise in luxury hotel and resort front office management.
Learn strategic business planning for hospitality services.
Gain leadership and managerial skills in customer service.
Prepare for high-end career opportunities in hotels, airlines, and corporate front offices.

Job Placement & Career Opportunities:

Senior Front Office Manager
Luxury Hotel Concierge Manager
Travel & Tourism Operations Manager
Hospitality Business Consultant

4-Year Advanced Diploma Course (Eight Semesters)

Semester 1 - 6: (Same as 3-Year Diploma Course)

Semester 7:

Global Hospitality Trends & Innovations
International Hotel Chains & Franchise Management
Business Etiquette & Executive Protocol
Hospitality Industry Regulations & Compliance
Research & Development in Front Office Technology
Extended Internship with Leading Hospitality Brands

Semester 8:

Entrepreneurship in Hospitality & Front Office Services
Managing High-End Hospitality Experiences
Crisis & Disaster Management in Hotel & Office Operations
Capstone Business Plan for a Hotel or Corporate Office
Leadership Training & Industry Networking
Final Graduation Showcase & Career Placement Assistance

Course Outcomes:

Become an expert in international front office management and hospitality.
Learn entrepreneurship and develop business strategies in the industry.
Master executive-level customer service and client handling.
Build strong leadership skills for managing hospitality and corporate offices.

Job Placement & Career Opportunities:

General Manager (Hotel & Resort)
Hospitality Business Owner
Front Office Operations Director
Global Hospitality Consultant

Overall Career Prospects & Job Placement Assistance:

Industries Hiring Graduates of this Program:

Hotels & Resorts
Corporate Offices & Business Centers
Airlines, Cruise Lines, & Travel Agencies
Event Management & Tourism Services

Job Placement & Career Support by Apex Learning Centre:

✅ Hands-on training with hospitality professionals & front office experts
✅ Internship opportunities with top hotels, offices, & customer service firms
✅ Business coaching for starting a hospitality-related business
✅ Resume building, career counseling, & interview preparation

Why Choose Apex Learning Centre?

At Apex Learning Centre, our Front Office Management Program is designed to train students in customer service, guest relations, office administration, and hospitality business management. Whether you want to work in hotels, corporate offices, travel agencies, or start your own hospitality business, we provide the training and support to help you succeed.

🏨 Become the Face of Hospitality & Business—Train for a Successful Career in Front Office Management! ✨